Refund and Returns Policy for GiftNest

Thank you for choosing GiftNest, operated by Apexio Sparx Technology Pvt Ltd. We aim to provide a seamless and satisfying experience while shopping for gift vouchers. Please read our Refund and Returns Policy carefully to understand how we handle cancellations, refunds, and related concerns.

1. Scope

This Refund and Returns Policy applies to all gift vouchers purchased through https://new3g.giftnest.co.in. By placing an order with us, you agree to this policy.

2. Digital Gift Vouchers – No Returns or Cancellations

  • Once a digital gift voucher is successfully purchased and delivered to the recipient’s email, it cannot be canceled, returned, or refunded.

  • Please ensure that the recipient’s email address and other details are correct before confirming the order.

  • We are not responsible for orders that are not received due to incorrect information provided by the customer.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

  • Payment Failure: If the transaction did not process successfully, and the amount was deducted from your account, you may request a refund.

  • Duplicate Payment: In case of multiple payments for the same order, we will refund the extra amount.

  • Technical Issues: If we are unable to deliver the gift voucher due to technical errors on our end.

All refund requests must be submitted within 7 days of the transaction with proof of payment.

4. Refund Process

  • To request a refund, email us at info@apexio.co.in with:

    • Order ID

    • Transaction details

    • Screenshot of payment confirmation (if applicable)

  • We will review your request and respond within 3–5 business days.

  • If approved, the refund will be processed through the same payment method used for the original transaction.

  • Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

5. Physical Gift Vouchers (If Applicable)

For any physical vouchers offered through specific campaigns or vendors:

  • Returns or exchanges are accepted only if the voucher is unopened and unused.

  • Requests must be submitted within 7 days of receipt with supporting documentation.

  • Delivery charges may apply and are non-refundable.

6. Non-Refundable Situations

Refunds will not be provided in the following scenarios:

  • Incorrect information provided by the customer

  • The customer’s inability to redeem the voucher due to third-party restrictions

  • Expired vouchers or missed redemption windows

  • Any misuse or unauthorized sharing of the voucher code

7. Customer Support

If you face any issue with your order or require assistance, contact us at:

Apexio Sparx Technology Pvt Ltd
Brand Name: GiftNest
Email: info@apexio.co.in
Phone: +91 63702 02341

We are committed to assisting you promptly and ensuring your satisfaction.

8. Changes to the Policy

We reserve the right to modify this Refund and Returns Policy at any time. The updated version will be posted on our website with the new effective date. Continued use of the website after changes implies acceptance of the updated terms.